FAQ's

The Australian EV chargers come with a Type 2 Socket enabling EV drivers to plug in and charge, as long as they have the correct EV charging cable.
We would suggest going with a Universal EV Charging system, which uses a Type 2 Socket to charge any car with the appropriate EV Charging cable.

As per Australia’s Electric Vehicle Council, EV drivers can save 70% on average when switching from fuel-fed cars to electric vehicles, which is almost $1,600 annually.

The Ev drivers can reduce that further if they use the solar charger solution.

EVs are better with maintenance as they require less servicing and periodic replacement of parts compared to fuel-fed vehicles. 

For Commercial Charging units – We check the charging cables regularly to ensure they have not suffered any physical damage.

For Home Charging units – We monitor the health of the home EV Charger to keep it updated with the latest firmware to improve features and performance.

Charging times vary due to the power of the charging station being used and the onboarding charger in your electric vehicle. Select the level of charger that best suits you!
The home charging set-up costs rely on the charger’s location relative to the breaker, your current electrical system and any updates that may need to be completed for the installation.

A home charging station includes a tethered Type 1 (J1772) or Mennekes (Type 2) cable that is connected to the chargepoint. As we understand, not all homes will have three-phase power, so this will confine your charging option to a maximum 7.4kW. 

This is still ideal as you do not need rapid chargers similar to public ones, as you generally park your car and get that charged overnight.

Commercial EV Charging stations require a universal chargepoint with a type 2 socket. A type 2 socket is suitable for all car and plug types, provided they have the correct EV charging cable. 

As we understand, the commercial premises will have three-phase electricity, which supports 22kW fast charging. Along with these, you would need a dedicated spot/area for electric vehicle parking only, where the chargers can be mounted/installed.

Installation FAQs

You would need a qualified and licensed electrician to install your EV Charger. You can either choose our Flexicharge expert Installation team to do it or opt to use your own electrician.
You would need to decide where you plan to park your EV while it’s charging. The charging station must be within 3m from the connection port on your car. There must be enough space for the charger to be mounted on the wall. This must be done before the site assessment.

The 3-phase power is highly recommended for charging stations. It is understood that the commercial spaces would have 3-phase power, but not in all the residential houses. In such cases, we can still use the single-phase connection with a capacity of 32Amp.

Once you get in touch with us, our installation team will ask you some questions, determine what is available in your home/commercial premises, and let you know if any updates are required.

The cable length will determine how flexible your parking options are. 3 meters is recommended.

No, other appliances cannot be connected to the cable leading from the fuse box to the charging station. The connected load of the charging station must be completely given to the charging station.
The dedicated circuit feeding the charging station will need to have AS3000 standards.

If the charging current to be used is 16A or above, we instruct a cable with a minimum cross-section area of 2.5 mm2, allowing the vehicle to charge with a power of 11-22 kW. If we get the cables that are too thin, there is a risk that they might become hot and burn. 

A commercial Installation or 3 phase connection needs a 5-conductor supply cable. The inner diameter of the cable depends on factors such as cable length, potential drop and surrounding temperature.

Our qualified Installation team can guide you through the requirements once you request a quote from us.

The residual current device (RCD) assists in balancing the electric current in the live and neutral wires and avoiding electric shocks. If RCD is not already integrated into the charging station, each charging station must be fitted with its own individual RCD. There is a diversity factor of 1.0. set for safety.

A residual current device of Type A is needed for every charging station that registers particular fault currents. 

However, some electric cars will generate DC fault currents during charging. In such cases, suitable DC residual current protection must be installed. RCD Type B: A Type B RCD is “sensitive to all currents”, determines all types of AC and DC residual currents, and is suggested for charging station installation.

Circuit breakers with the tripping characteristic C are preferred for the installation.
The circuit breaker breaks the flow when the electricity is more through the cable. This helps in avoiding cable heating.

People First

We are here to make your EV charging solutions simple! We have the knowledge and onshore team to assist you every step of the way.

Sustainability

At Flexicharge we value the environment, we are looking for more sustainable solutions everyday.

Quality

Quality is paramount. We take pride in offering high quality products and services ensuring your solutions are built to last.